First, it is compatible with the main operating systems like Windows, macOS, Linux (using Wine), Android, and iOS. Given the variety of features and plans available, it’s an ideal choice for most small and midsize businesses, particularly those offering a lot of customer support.Īmong the apps for remote desktops, SupRemo has several advantages. Further, tech support can use Zoho to troubleshoot multiple computers at once. At the same time, it works smoothly, and the interface is easy to navigate.Īpart from this, it also allows employees to access office systems while working remotely, which can be incredibly useful for remote teams. It lets you securely and effortlessly access and manage desktops, laptops, servers, and mobile devices to troubleshoot customer issues and provide timely assistance. It’s the go-to solution for seamless, on-demand, web-based customer support sessions.
Zoho Assist is a versatile cloud-based remote desktop tool specifically designed to help you connect with and help customers from a distance.
It can be tricky to choose the right software for your needs, so this article lists some of the best remote desktop apps for Mac to connect with your teammates, employees, users, and customers, anytime, anywhere. So, for instance, a teammate sitting in one city can access an office computer or a customer’s device in another location. This is possible through both local area networks and the internet, which eliminates geographical constraints. Even more so in the ongoing coronavirus pandemic that has forced more and more teams to work remotely.Īs the name suggests, a remote desktop client allows you to access and manage one or more devices through a network connection. But this is macos limitation.Whether it’s collaborating with colleagues from a distance, resolving customer issues, streamlining processes, system admin, or some other task, remote desktop software for Mac can help with all kinds of business scenarios.
Also annoying is that control left/right arrow to move cursor is not possible as macos intercepts it for switching between full screen apps. No stars off from this, but it would be nice if modifier key remapping was possible, as control/option/start button/alt are in annoying places. Probably also due to the scaling is image being blurry in some cases.
Sometimes DPI is messed up and Windows target shows massive fonts, but if I exit and re-enter full screen it will resolve. I suspect this is the issue with the slowness, that both sides cannot agree consistently on DPI and resolution settings so there is a lot of scaling going on on both sides.
Setting up resolution too a lot of manipulating with choosing "optimize for retina" vs. All 3 are using 4k resolution (at 4k though even Windows RDP client has some noticeable lag but nothing compared to macos RDP client).
Using Windows 10 RDP client to same Windows 10 target on same network is dramatically faster. Connecting to a local Windows 10 machine over 1 gbps Ethernet has very noticeable lag and low framerate. MacOS version works but has horrible peformance compared to the Windows version. Also, while I appreciate the option that allows the Apple key to be interchangable with ctrl for edit operations and find, it doesn't seem to work consistently, and as everyone who has ever switched back and forth between the Mac and Windows knows, confusion over which meta key to use in editing will eventually cause brain damage and is likely to send hardware on ballistic journeys through windows (not Windows). So properly-speaking, this probably a complaint about the service and not the client app, but the entire eco-system is failing me in small ways. Now, I'm sure there really IS such a way, but the internet is not my friend in helping me find it.
Since there are some operations that cannot be performed via RDP - attaching to a VPN being one of them - it would be nice if I could just leave the PC logged in and operate it via Remote Desktop at the same time. This works reasonable well except that the Remote Desktop Service on the PC requires that I can only be logged in either via the Remote Desktop app OR the PC itself.
I don't want to keep changing physical keyboards, so despite the fact that the two physical machines are next to eachother beneath my desk, I use remote desktop to view and operate the PC while working on the Mac. I have a specific usage case - I work in a multiplatform environment in which I work on the Mac and on the PC.